Thinking of stopping your People’s Postcode Lottery subscription?
This guide walks you through the process step by step, explaining how to end your entries online or by phone.
Whether you’re adjusting your spending or taking a break, understanding how cancellation works can help save time and confusion. Here, you’ll learn how to submit a cancellation request, what happens to entries already paid for, and how to make sure your account is fully closed.
What Is the Process to Cancel Postcode Lottery Online?
You can cancel your People’s Postcode Lottery subscription at any time. The simplest way is to visit the official website and use the Request to Cancel form in the “Contact Us” section. You’ll be asked to provide your name, postcode, and the email linked to your subscription. Once the form is submitted, the support team should confirm your request by email.
Your cancellation will take effect once processed, meaning no further payments will be taken. However, any draws already covered by your most recent payment will still go ahead as planned. If you would rather speak directly to someone, you can call the lottery’s freephone helpline on 0808 109 8765.
Step-By-Step Guide to Cancelling Your Postcode Lottery Account
To cancel online:
- Go to the People’s Postcode Lottery website.
- Open the Contact Us page.
- Select the Request to Cancel form.
- Enter your details and submit your request.
You’ll then receive an email confirming that your cancellation is being processed. If you pay by direct debit, it’s best to wait until you’ve received this confirmation before making any changes with your bank. This helps ensure your final payment covers only the draws you’ve already paid for.
If you prefer, you can also call 0808 109 8765 to request cancellation over the phone. Lines are usually open during standard UK business hours.
Can You Cancel Postcode Lottery Direct Debit Online?
Yes. You can stop your direct debit through your online or mobile banking service at any time. However, it’s important to also inform the People’s Postcode Lottery that you’ve done so. This ensures your subscription is fully closed and no future entries are scheduled.
When cancelling through your bank:
- Log in to your online or mobile banking account.
- Open the section for direct debits.
- Find the payment to the People’s Postcode Lottery and select “Cancel”.
After doing this, contact the lottery’s customer support or complete the online cancellation form so their records are updated. Checking your bank statements over the next few weeks can help you make sure no further payments are taken.
What Happens After You Cancel the Postcode Lottery?
Once your cancellation is confirmed, you’ll remain entered into any draws already covered by your final payment. For example, if your payment includes the upcoming week’s draws, you’ll still take part in those before your entries stop.
If your postcode wins a prize in a draw you’ve paid for, you’ll still receive any winnings due. Prizes are awarded by postcode, not by individual choice, and all draws are random. The People’s Postcode Lottery should contact you using the information linked to your account, so it’s sensible to keep your contact details up to date until everything is finalised.
All lotteries, including the People’s Postcode Lottery, are games of chance. Each draw is independent, meaning results are entirely random and there is no system or strategy that can guarantee a win.
Common Issues When Cancelling and How to Fix Them
Most cancellations are processed smoothly, but a few common situations can delay things:
- No confirmation email received: Check your junk or spam folder. If nothing arrives after a few days, contact support by phone.
- Payments still taken after cancellation: Confirm the cancellation date with the lottery and your bank. Any payment after your last eligible draw may be investigated by both.
- Trouble using the online form: If the form doesn’t load properly, try a different browser or device, or contact the helpline to cancel by phone.
- Unsure about your registered email or postcode: The support team can verify your identity and help locate your account.
If any issue remains unresolved, customer service should be able to confirm the final draw date and the exact point at which your entries end.
Alternatives to Cancelling Your Postcode Lottery Subscription
If you’re reconsidering full cancellation, you have a few options. You can:
- Ask the support team if it’s possible to reduce the number of tickets you hold, so your payments are smaller.
- Request player protection tools, such as spending limits, which can help you manage how much you choose to play.
These options can help make it easier to continue playing responsibly, while adjusting your spending to suit your own comfort level. Remember, you can cancel your subscription completely at any time using the form or helpline if you decide to stop altogether.
The People’s Postcode Lottery is regulated by the UK Gambling Commission and follows strict rules to protect players. Lotteries are games of chance, meant for entertainment, and every draw is random. Spend only what you can afford, take breaks when needed, and remember that no win is ever guaranteed. You can cancel anytime using the online form or by calling 0808 109 8765.
